La K"
method
La K"
method
La K"
method
La K"
method
La K"
method
User attention
virtual assistant
INSURANCE / CALL CENTER
OBJECTIVE
24/7 attention to Commonly Asked Questions related to products and services offered by the company through the webpage so that the Call Center executives deal with those more complex cases.
SOLUTION
Development pf a platform with AI to attend the needs or questions form visitors employing a Chatbot.
PROCESS
01
Envision
Workshops with process-functional-leaders to define those technological tools to be used to solve the presented list of “Needs”. Prioritization in terms of time invested in each activity as well as in terms of complexity.
02
Discover & Strategize
Introduction of a system-functionality demo with users; and workshops for understanding and adjustment.
03
Assemble
Chatbot construction and production based on approach meetings with the ones in charge of the architecture and safety of the company and the platforms for development of the solution.
RESULTS
49% of requests attended through the virtual assistant allowing the Call-Center executives deal with truly special cases with a greater customer satisfaction.