La K"
method
La K"
method
La K"
method
La K"
method
La K"
method
Consultative
sales
CONTACT CENTER
OBJECTIVE
To improve closing-sales abilities from telephone agents to increase the hit ratio in product and service placement.
SOLUTION
Customization of the telephone agents Consultative Sale Methodology and formation in the understanding and use of it to improve the interaction with customers on inbound calls.
PROCESS
01
Envision
Process and opportunity area understanding from the point of the costumer view and the agent through hours of scaffolding and data collection during actual calls.
02
Discover & Strategize
Consulting Sales design-training considering “strict standards” for company-policy compliance as to apply acquired knowledge from real practical exercises.
RESULTS
Approved methodology for inbound sales and afterwards adapted to outbound sales. Agents kept the products as Top
of Mind by building trust when offering the products.